Terms and Conditions — HabitaTech Europe

Last updated: 2026-04-30

These Terms apply to HabitaTech services offered through https://habitatech.io and to European quotes, projects, installations, subscriptions, and support services unless a written quote or contract states otherwise.

These Terms are a practical pre-launch draft. They should be reviewed before first use with a paying consumer customer.

1. Who we are

HabitaTech is the commercial brand of Mx-Technologies S.à r.l.-S, currently in formation in Luxembourg.

Registered address: 8 rue des Fraises, L-7312 Mullendorf, Grand Duchy of Luxembourg
RCS number: Pending
VAT number: Pending
Business permit / authorisation d'établissement: Pending — application reference 10601450
Contact: contact@habitatech.io

Until incorporation and authorisation are completed, this website is informational and supports early project discovery and non-binding quotes.

2. What HabitaTech does

HabitaTech provides smart-home and home-automation services, including:

• smart-home consulting and planning;
• Home Assistant-based configuration and integration;
• hardware procurement using HabitaTech-validated devices;
• remote programming and automations;
• dashboards and remote-access setup;
• optional monitoring, backups, health checks, and portal services;
• optional project coordination with third-party electricians or installers.

Each villa, home, apartment, or commercial space is quoted individually. Hardware and services are not sold as fixed universal bundles unless a written quote says otherwise.

3. What HabitaTech does not provide

HabitaTech does not provide:

• emergency response;
• emergency dispatch;
• certified fire-alarm monitoring;
• certified security-alarm monitoring;
• medical alert services;
• insurance;
• guaranteed prevention of damage, theft, fire, water leaks, gas leaks, or other incidents;
• guaranteed delivery of alerts or notifications;
• physical electrical installation unless HabitaTech is legally authorised to provide that service directly in the relevant country.

Automated alerts may run continuously, but HabitaTech does not provide a guaranteed 24/7 human monitoring service or public SLA unless expressly agreed in writing.

4. Electrical work and third-party installers

Where electrical, craft, or regulated installation work is required, that work is performed by a qualified third-party electrician or installer unless HabitaTech holds the required authorisation to perform the work directly.

The electrician or installer is responsible for their own physical work, electrical connections, craft workmanship, invoice, insurance, legal compliance, and warranty.

HabitaTech is responsible for its own integration, configuration, software setup, portal setup, and automation work.

By accepting a quote, the customer acknowledges this two-provider structure.

5. Quotes and project acceptance

A HabitaTech project begins only after the customer accepts a written quote and pays any required deposit.

A quote may include separate lines for:

• hardware procurement;
• pre-configuration;
• software integration;
• remote programming;
• on-site setup or installation coordination;
• support;
• optional subscription services;
• third-party electrician or installer work, if coordinated through HabitaTech.

If a third-party electrician invoices the customer separately, that invoice is outside HabitaTech's own charges.

6. Hardware procurement and customer-owned equipment

Unless the quote states otherwise, HabitaTech procures only HabitaTech-validated hardware.

The customer owns hardware after full payment. The Home Assistant configuration lives on the customer's mini PC or hub and belongs to the customer, subject to any third-party software licences.

HabitaTech does not normally support customer-supplied hardware because unsupported devices create reliability, warranty, and support problems. Exceptions require written approval.

7. Deposits and payment

Unless the quote states otherwise:

• the customer pays 100% of the hardware portion at quote acceptance;
• hardware is ordered after the deposit clears;
• installation or service fees are due on completion, installation day, or handover;
• payment may be made by bank transfer, SEPA transfer, or another method shown on the invoice;
• Stripe card, SEPA Direct Debit, or Stripe Checkout may be added later.

The hardware deposit is used for procurement, reservation of equipment, pre-configuration, and preparation of the customer's project.

Once hardware has been ordered, assigned, configured, customised, or installed for the customer, the deposit may become non-refundable to the extent permitted by applicable law.

8. Consumer withdrawal rights

If the customer is a consumer and the contract is concluded remotely or off-premises, the customer may have a statutory withdrawal right.

For European consumers, this may include a 14-day withdrawal period depending on the type of contract, how it was concluded, and whether the contract concerns goods, services, customised items, digital services, or a mixed hardware-and-service project.

If the customer expressly asks HabitaTech to begin work before the withdrawal period ends, the customer may be required to pay for work already performed and costs already incurred, including hardware procurement and project-specific configuration, to the extent permitted by law.

HabitaTech may ask the customer to sign a separate immediate-start / withdrawal acknowledgement before ordering hardware or beginning work.

Nothing in these Terms limits mandatory consumer rights.

9. Installation, handover, and acceptance

A project is considered completed when the agreed hardware, configuration, dashboards, or automations are installed, configured, handed over, or made available according to the quote.

Minor defects that do not prevent the main functionality from working do not automatically delay final payment, but HabitaTech will address defects within the agreed workmanship scope.

The customer must provide reasonable access to the property, network, electrical areas, Wi-Fi details, photos, and other information needed to complete the project.

10. Workmanship warranty

HabitaTech warrants its own integration and configuration work for 6 months from handover, unless the quote states otherwise.

This warranty covers HabitaTech-installed configuration and integration defects caused by HabitaTech.

It does not cover:

• customer-caused changes or misconfiguration;
• customer-supplied hardware;
• Wi-Fi or internet outages;
• third-party manufacturer defects;
• power issues;
• battery depletion;
• environmental interference;
• unsupported Home Assistant changes made by the customer;
• physical electrical installation performed by a third-party electrician or installer.

Physical electrical workmanship remains the responsibility of the electrician or installer who performed the work.

11. Hardware warranty

Hardware faults are covered by the relevant manufacturer or supplier warranty.

For dead-on-arrival devices reported within 30 days of delivery or installation, HabitaTech will coordinate replacement at no cost to the customer, unless the issue was caused by misuse, damage, improper power supply, water ingress, unauthorised modification, or another excluded cause.

After 30 days, HabitaTech may help coordinate the manufacturer or supplier warranty. The customer may be responsible for return shipping or other supplier-imposed costs unless the law or supplier terms say otherwise.

HabitaTech does not extend or guarantee manufacturer warranties.

12. Subscription services

HabitaTech may offer optional subscription services. The local setup can run without a subscription.

Tier 0 — Local

Free. Local-only. No HabitaTech remote access, cloud tunnel, portal, managed backup, or proactive monitoring. The public self-host guide is available.

Tier 1 — Remote

EUR 5.99/month or EUR 59/year, unless updated on the pricing page or quote.

Includes remote tunnel, custom subdomain, daily encrypted configuration backup when enabled, snapshot history, one-click rollback where available, weekly health email, battery-low and hub-offline alerts, notification integration, live camera view via tunnel, and "we fix what we broke."

Tier 2 — Managed

EUR 19.99/unit/month or EUR 199/unit/year, unless updated on the pricing page or quote.

Includes Tier 1 plus multi-property portal, PMS sync, maintenance ticketing, handyman directory, inventory tracking, AI task verification, and managed Home Assistant upgrades.

New installs may include 6 months of Tier 1 free if shown in the quote.

13. Add-ons

Add-ons may include:

• voice integration setup, quoted per platform;
• camera cloud video recording, quoted separately;
• maintenance retainer;
• pay-as-you-go support;
• custom automation or change requests;
• extended backup retention.

Hourly or add-on rates are not fixed in these Terms. They are shown on the current pricing page, quote, or written offer. HabitaTech may update rates with 30 days' notice for changes affecting existing customers.

14. What "we fix what we broke" means

"We fix what we broke" means HabitaTech will correct issues caused by:

• HabitaTech-hosted infrastructure;
• HabitaTech code or configuration;
• HabitaTech-managed updates;
• HabitaTech-managed automations;
• HabitaTech software bugs;
• portal access problems caused by HabitaTech;
• dashboard sensor visibility where the sensor is online and the issue is caused by HabitaTech configuration.

It does not include:

• new automations or feature requests;
• customer-caused misconfiguration;
• customer-side hardware failure;
• customer Wi-Fi or internet outages;
• third-party manufacturer issues;
• routine Home Assistant upgrades for Tier 1 customers;
• voice integration unless purchased;
• camera cloud recording unless separately quoted;
• training;
• emergency response.

15. Home Assistant upgrades

Tier 1 customers are responsible for routine Home Assistant upgrades unless they buy a maintenance retainer or Tier 2 Managed service.

HabitaTech may send critical security alerts to Tier 1 customers.

Maintenance-retainer and Tier 2 customers receive managed upgrades within the agreed scope. If the customer modifies Home Assistant outside HabitaTech-managed automations or configuration, HabitaTech is not responsible for upgrade-induced breakage caused by those modifications.

16. Alerts, sensors, and limitation of safety reliance

HabitaTech systems are smart-home automation tools and aids, not life-safety devices.

They are not security alarms, fire alarms, medical alert systems, emergency systems, or insurance products.

Sensors, automations, alerts, and notifications are best-effort signals only and may fail to detect events, fail to trigger, or fail to deliver due to internet outages, third-party service failures, hardware faults, battery depletion, environmental interference, software defects, user error, or other causes.

The customer expressly acknowledges that:

• smart-home automation is not a substitute for property insurance;
• smart-home automation is not a substitute for certified fire, CO, smoke, or security systems;
• smart-home automation is not a substitute for professional 24/7 monitoring or emergency services;
• the customer must not rely on HabitaTech systems for safety-critical or life-critical events;
• the customer is responsible for maintaining adequate property insurance and required certified alarms.

17. Cameras and audiovisual recordings

Audiovisual recordings, including cameras and doorbells, are stored locally on the customer's hardware and are not accessed, transmitted, or retained by HabitaTech by default.

The customer is the sole controller of such recordings and is responsible for privacy law compliance, guest notices, employee notices, lawful basis, signage, camera placement, and recording retention.

HabitaTech accesses live cameras only with explicit customer authorisation for a specific support incident.

18. PMS integrations and guest data

Where enabled, HabitaTech may connect to PMS systems such as Hostaway, Guesty, Cloudbeds, or Lodgify using customer-provided credentials or authorisation.

HabitaTech uses PMS data to provide occupancy state, reservation timing, task automation, maintenance ticketing, and related features. HabitaTech does not intentionally store guest names where anonymous reservation IDs are sufficient.

The customer is responsible for ensuring they have the right to connect their PMS account and process related property, guest, worker, and task data.

19. AI task verification

Tier 2 may include AI task verification using customer-uploaded task photos and comments. Photos may be processed by Anthropic Claude or another disclosed AI processor to verify task completion.

AI verification is an aid only. HabitaTech does not guarantee that AI verification will detect every issue, defect, cleaning problem, maintenance problem, safety issue, or fraudulent submission.

20. Customer responsibilities

The customer must:

• provide accurate project information;
• maintain Wi-Fi, internet, power, and local network access;
• maintain insurance;
• keep certified safety systems where required by law;
• maintain batteries and physical devices unless support is separately purchased;
• avoid unauthorised changes that break the setup;
• notify HabitaTech promptly of issues;
• comply with privacy laws for cameras, guest notices, worker notices, and property monitoring.

21. Cancellation and termination

Customers may cancel subscriptions through the customer portal or by email to contact@habitatech.io.

Cancellation takes effect at the end of the current billing period.

Monthly subscriptions are not refunded for the current month unless required by law.

Annual subscriptions may be refunded pro rata only if requested within 14 days of payment, unless mandatory law gives the customer stronger rights. After that, annual payments are normally non-refundable.

HabitaTech may terminate or suspend service for non-payment, abuse, security risk, violation of these Terms, or unlawful use after 30 days' written notice where reasonably possible. In urgent security situations, HabitaTech may suspend access immediately.

22. Cancellation deliverables and self-hosting

On cancellation, the local smart-home setup remains on the customer's hardware.

HabitaTech disconnects HabitaTech-managed cloud services, including tunnels, portal access, PMS sync, managed alerts, and subscription features.

Where available, HabitaTech will email or make available the customer's last encrypted configuration backup and provide a 30-day grace period to download it.

After 30 days, HabitaTech may permanently delete customer cloud data and release the customer's subdomain.

The public self-host guide is available at https://habitatech.io/self-host.

23. Price changes

HabitaTech may change subscription pricing.

Existing subscription customers receive 30 days' advance notice of pricing changes affecting them.

Existing customers may continue at their current subscription price for 12 months from the notice date, then migrate to the new price or cancel, unless a quote or contract states otherwise.

24. Liability cap

To the maximum extent permitted by applicable law, HabitaTech's maximum aggregate liability to a customer is limited to the total fees paid by that customer to HabitaTech in the 12 months before the event giving rise to the claim.

This limitation does not exclude liability that cannot legally be excluded or limited, including mandatory consumer rights, intentional misconduct, or other non-excludable liability.

This clause should be reviewed before use with consumer customers.

25. Force majeure

HabitaTech is not responsible for failure or delay caused by events outside its reasonable control, including power failures, internet outages, supplier delays, customs delays, third-party platform failures, weather events, labour disputes, accidents, natural disasters, government action, security incidents, or infrastructure failures.

26. Changes to these Terms

HabitaTech may update these Terms from time to time. The version published on the website applies unless a signed quote or contract states otherwise.

Material changes affecting existing subscription customers will be notified at least 30 days in advance where reasonably possible.

27. Governing law and disputes

These Terms are governed by Luxembourg law, unless mandatory consumer law provides otherwise.

For business customers, disputes are submitted to the competent courts of Luxembourg, unless another written agreement applies.

For consumer customers, mandatory jurisdiction and consumer-protection rules may apply and are not excluded by these Terms.

28. Contact

Questions, cancellations, and legal notices may be sent to:

contact@habitatech.io

Legal review flags

The following clauses should be reviewed before first use with paying consumer customers:

1. enforceability of the 12-month-fee liability cap under Luxembourg/EU consumer law;
2. withdrawal-right handling for mixed hardware-and-service contracts;
3. two-provider responsibility wording for third-party electricians;
4. camera controller wording for short-term rental properties;
5. any country-specific language for Germany, France, Belgium, Mexico, or Indonesia.